Customer Support
At MAKEEN Energy we offer several services tailored to address customer needs, scaling in convenience, operational coverage, risk mitigation, and strategic value. In other words, we provide a range of services from basic maintenance to comprehensive asset management.
Our services give you time to focus on the core of your business without any concern about things such as maintenance, safety, and compliance standards. We deliver unmatched expertise in maintaining and optimising the performance of your machines and provide on-site teams with experts in the specific machines.
With over 20 years of experience in operations and maintenance of LPG filling equipment, and decades of design and engineering, we know exactly how to tailor a package to your Maintenance Strategy and risk tolerance. Our services are not limited to MAKEEN Energy products – we also service your other equipment such as pumps, compressors, fire fighting systems, and more.
Annual Maintenance Contract (AMC)
An AMC is a non-resident contract based on inspections and sensitive condition-based, corrective maintenance. If your plant runs smoothly and you only need inspections at regular intervals, you should consider an AMC. It is our most basic service package, where our MAKEEN Energy experts visit your plant every year (the number of annual visits will be agreed upon with you), focusing on visual inspections to identify the most apparent issues.
Preventive Maintenance Contract (PM)
Like an AMC, a PM contract is a non-resident arrangement with the addition of planned maintenance and prediction of issues. With our PM package, we employ Time-Based Maintenance, which means planned service schedules to mitigate wear and tear on your assets, as well as preventing hidden failures. It may include predictive maintenance, depending on your needs.
Facility Management (FM)
In this model, we fully operate the LPG facility on your behalf. On the maintenance side, FM gives you an expanded version of FS by integrating Total Productive Maintenance principles with operational planning. By doing that, you enable alignment of production and maintenance. You can read more about Facility Management on the following pages.
Facility Service (FS)
A resident maintenance contract with the full scope of maintenance! Our FS provides a higher level of operational assurance and responsiveness. FS delivers comprehensive on-site support with a resident team, which means quick responses to any issues, minimising downtime, ensuring smooth operations, and maximising your assets' availability. Furthermore, FS combines all the previously mentioned maintenance types with continuous improvement methodologies.
Both FS and the following Facility Management and Asset Management agreements are under a resident service model, which means that MAKEEN Energy assumes full accountability for all maintenance functions, including the maintenance planning, system (CMMS), and reporting.
Asset Management (AM)
Like an AMC, a PM contract is a non-resident arrangement with the addition of planned maintenance and prediction of issues. With our PM package, we employ Time-Based Maintenance, which means planned service schedules to mitigate wear and tear on your assets, as well as preventing hidden failures. It may include predictive maintenance, depending on your needs.AM is a combination of FM with MAKEEN Energy’s state-of-the-art digital solutions. With an AM contract, you get the full Asset Performance Management (APM) package, where we use real-time data to predict your maintenance needs, as well as the expected lifecycle of your equipment. This means you can reach the full potential in terms of safety, maintenance, and overall efficiency. Furthermore, our MAKEEN Energy EAM Cloud system and IoT Gateway provide comprehensive asset performance oversight. With this, you can make informed, data-driven decisions about your assets based on real-time data. It is all about using data to make smarter decisions about your assets.
If you haven’t heard about our MAKEEN Energy EAM Cloud system and IoT Gateway or just want to learn more about it, take a look at page 16-18.
Customer Support portfolio
Consulting
With decades of experience in LPG design, manufacturing, and maintenance, MAKEEN Energy offers expert consulting to boost performance, profitability, and stability. Our tailored packages help optimise any facility – from new builds to existing operations.
Repairs, upgrades, and modernisation
Even the best equipment needs an upgrade. MAKEEN Energy restores and modernises your LPG machinery to enhance performance, safety, and efficiency. From refurbishing older units to adding smart features, we ensure your equipment supports your business for years to come.
Spare parts
Over time, wear and tear are unavoidable. MAKEEN Energy provides high-quality, specialised spare parts to keep your LPG equipment running safely and efficiently. Choosing the right components ensures long-term reliability, performance, and stability.
Operational supplies
Smooth LPG operations rely on more than major equipment. MAKEEN Energy simplifies your daily supplies with one partner and one point of contact – ensuring you never run out of essentials and keeping your filling line running without costly interruptions.
Facility Management
With MAKEEN Energy Facility Management, you entrust daily LPG operations to the experts who built the equipment. We run and maintain your plant for optimal output, turning fixed costs into predictable, performance-based ones – backed by 20+ years of global experience.
Digital solutions
Unlock your LPG plant’s full potential with data. MAKEEN Energy’s DaaS platform – the Industry 4.0 Digital Solution – turns raw machine data into valuable insights, helping you optimise performance without the complexity of managing digital systems yourself.
Training
In the LPG industry, knowledge ensures safety, efficiency, and reliability. MAKEEN Energy provides the training your teams need to operate and maintain equipment safely, boost productivity, and minimise costly downtime or risks in daily operations.