Customer Support Manager (M/F/D) – Iberia

As Customer Support Manager Iberia, you will play a key role in strengthening our Service organisation across Portugal and Spain. You will lead customer support and maintenance coordination for maintenance contracts, connecting customers, service teams and management to deliver operational excellence, contract performance and long-term customer value.

• Lead the customer support and service delivery agenda across Portugal and Spain, ensuring continuity, quality and customer satisfaction.
• Strengthen commercial and technical relationships with key customers, acting as a trusted partner in service and maintenance topics.
• Supervise and align the PT/ES Service teams, setting priorities, developing people and ensuring clear communication across locations.
• Coordinate preventive and corrective maintenance for maintenance contracts, ensuring compliance with service levels, HSE standards and internal procedures.
• Support pre-sales and after-sales activities, including technical input, quotations, claims management and improvement action plans.
• Monitor contract performance, KPIs, risks, costs and customer feedback, providing clear reporting and recommendations to management.
• Drive process improvement, knowledge sharing and best practices across service operations in Iberia.

We imagine that you have:

• Secondary education or degree in Mechanical Engineering, Electronica Engineering, Industrial Engineering or a similar technical field.
• At least 5 years of experience in Maintenance or similar industrial environments. Oil & Gas exposure will be valued.
• Strong experience in maintenance management, ideally in customer-facing technical services.
• Proven leadership skills and ability to coordinate teams across different locations and cultures.
• Fluency in English and Spanish; Portuguese will be valued.
• Based in Spain or with strong experience in the Spanish market.
• Strategic mindset, customer orientation, planning skills and availability to travel between Portugal and Spain.

• A strategic Iberian role with direct impact on customer experience, service quality and business continuity.
• The opportunity to shape the future Service model across Portugal and Spain.
• Close collaboration with technical, commercial and operational teams in an international environment.
• A global company with a strong service network and opportunities for professional development and growth.

Your working hours will be in the space between 8 am and 5 pm. You can start as soon as possible.

MAKEEN Energy is a global, market leading company that engineers and delivers technological solutions for the energy industry. With over 4.000 people across offices in 23 countries and customers and activities in over 140 countries, we are highly conscious of our responsibility towards the planet, society and nature. That is why our focus is on responsible solutions that bridge gaps between current and future energy supply.

MAKEEN Gas Solutions is the MAKEEN Energy Group division for development, production and supply of solutions for filling and maintenance of propane and butane (LPG) cylinders and Services. As global market leader, we deliver anything from single machines to comprehensive EPC projects, and our worldwide service network ensures that our customers’ businesses keep running optimally day and night.

Makeen Energy Portugal S.A. is a major part of the MAKEEN Energy corporation, we team of 340 employees, with Service bases in the north of Portugal in Porto, Matosinhos and Perafita, and in the South in Aveiras de Cima, Almada, and Sines, where we handle everything from Projects to Service, Facility Management Contracts, Facility Services and Equipment sales.