Policies

Our policies

MAKEEN Energy is a global, market-leading house of energy that unites several business areas under one roof and one common purpose: responsible energy solutions for people and planet. Aside from the purpose, all the entities, subsidiaries and work sites we own or operate around the world share a common set of policies. These are known as the MAKEEN Energy policies.

The MAKEEN Energy policies are a mark of our many years of commitment to building up a responsible business, and they constitute a valuable and sustainable basis for the way we act. Our policies are rooted in our strategy and support our purpose, and that makes them key to our business and our relations to our surroundings. They cover areas that, in our opinion, are essential to any business anywhere.

These policies are common to all our entities, subsidiaries and worksite. They deal with issues that are central for responsible business: quality, health and safety, environment and data.

Our approach to quality

Achieving and maintaining a persistently high level of quality requires a team effort. This is why the culture at MAKEEN Energy emphasises co-operation and is marked by knowledge-sharing, participative management and continuous evaluations.

Additionally, it is important to us that all our employees have the right, chance and duty to share their opinions and ideas on both opportunities and risks. We believe that involving all members of the organisation is the best way to embed quality into all our activities.

Our global quality management system ensures that we align our quality efforts across all our locations around the world. Our Group Quality Committee manages the system itself while functional management teams handle the local implementation of initiatives and requirements. The latter are responsible for involving employees from every corner of the organisation, which ensures that we transform our efforts into operational action plans and implement them throughout the organisation.

As quality demands constant attention, work and improvement, we are always trying to enhance our efforts. Here, our surroundings function as an important starting point. Firstly, we try to understand and fulfil the needs, expectations and requirements of customers and other stakeholders. Secondly, we look at and respond to the society and opportunities around us - such as global energy trends, product and service requirements and technological breakthroughs. In other words, we take both people and planet into consideration in order to deliver responsible energy solutions of the highest quality.

For more information or questions, please contact Mr Joachim Laursen, Head of Group Quality and Process Improvement.

Our four policies

Health and safety

A focus on high quality runs through all the activities at MAKEEN Energy - from product design and manufacturing over service and facility management to recruitment and internal training. With the principles and requirements of the ISO 9001 standard as our starting point, we work hard to not only fulfil but also exceed customers' and other stakeholders' expectations. Therefore, we need to deliver responsible energy solutions and perform at our best, every time. We are in every sense committed to satisfying applicable requirements within the global quality area.   

Environment

Inevitably, the activities of MAKEEN Energy involve and affect the communities and places where we operate. However, we are dedicated to making our influence on people and planet as positive as possible. Therefore, we continually look for ways to reduce adverse environmental impact and use the resources more efficiently. The principles and requirements of the ISO 14001 standard, combined with national and customer criteria, are the starting point for our wide range of environmental initiatives.

Data

At MAKEEN Energy, we process various data about our employees, customers and other stakeholders as a necessary part of our daily activities. This type of information is extremely valuable to us, and we could not run our business without it. However, we also know that it is sensitive, and we pay great attention to safeguarding all the personal data we have.

Our approach to health and safety

The basis for a sound and solid work environment is the people who are part of it. It is therefore essential for us to encourage everyone at MAKEEN Energy to put health and safety first when they go to work. Simultaneously, all our employees must know that they have the right, chance and duty to speak up about work-related safety concerns. Simply, risks are neither worth ignoring nor taking.

As an organisation, we focus on promoting a safety culture based on good practices. Awareness, knowledge-sharing, participative management, personal protective equipment (PPE) and continual improvements are some of the measures we use. Moreover, we also urge our employees to plan their work so it balances both demand and available resources. Together, we hope that these initiatives will minimise the number of near misses and accidents that occur because of ignorance, passivity or work pressures.

Our global health and safety management system ensures that we align our safety efforts across all our locations around the world. Our Group Quality Committee manages the system itself while functional management teams handle the local implementation of initiatives and requirements. The latter are responsible for consulting and involving employees, and employee representatives where they exist, from every corner of the organisation in decision-making processes. This ensures that we transform our efforts into operational action plans and implement them throughout the organisation.

Despite our efforts, risks are inherently and inevitably part of our reality. We respond to this fact by being proactive and preventive. Firstly, we monitor and analyse our current methods, processes and systems to identify, mitigate and eliminate hazards. Secondly, we assess planned changes to detect potential negative effects on health and safety and take precautionary measures against them. Thus, we are dedicated to creating a persistently healthy and safe work environment, both now and in the future.

For more information or questions, please contact Mr Joachim Laursen, Head of Group Quality and Process Improvement.

Our approach to environmental issues

Protecting the environment is in the heart of our business. As our purpose states, we provide responsible energy solutions for people and planet. In other words, sustainable initiatives and ambitions drive us forward.

Our environmental efforts are founded on two main pillars: actors and actions. Concerning actors, we work hard to involve all our stakeholders - employees, suppliers and others - in our environmental initiatives. And we believe that strengthening awareness and knowledge-sharing is the key to succeeding in engaging people. Concerning actions, we endeavour to embed proactive measures throughout our activities. Preventing pollution, reducing waste and optimising use of resources are all important steps when trying to minimise harmful environmental effects.

Our global environmental management system ensures that we align our environmental efforts across all our locations around the world. Our Group Quality Committee manages the system itself while functional management teams handle the local implementation of initiatives and requirements. The latter are responsible for involving employees from every corner of the organisation, which ensures that we transform our efforts into operational action plans and implement them throughout the organisation.

Since it is always possible to enhance and add more environmentally friendly initiatives, we continually strive to do better and improve ourselves. We regularly assess our current activities to mitigate adverse effects and identify potential optimisations. That is the only way forward when working with responsible energy solutions.

For more information or questions, please contact Mr Joachim Laursen, Head of Group Quality and Process Improvement.

Why we collect data

Employment and customer contracts

Before signing a contract with an employee or a customer, it can be necessary to collect personal data such as contact information, educational background/competences and account information. Without this information, it might not be possible to finalise or sign the contract. Legal basis: GDPR Article 6 clause 1. (b)

Direct marketing

For activities such as our newsletter, we need certain information from the recipients - mostly their contact information. Importantly, it is always possible to request an opt-out, which will be respected. Legal basis: GDPR Article 6 clause 1. (f) and Recitals 47 - 49

Indirect marketing

When it concerns indirect marketing activities, such as content for e.g. traditional and social media, involved persons need to give their consent. For some positions, these types of performances are, however, necessary and incorporated into the employment contract. Legal basis: GDPR Article 6 clause 1. (a)

Legal obligations

In some cases, we are required by law to process sensitive personal data. This includes data relating to medical information, gender, religion, race, criminal records and proceedings, sexual orientation and trade union membership. Legal basis: GDPR Article 6 clause 1. (b) and clause 2 together with European Union Law and Member State Law

Our approach to data protection

The European Union's General Data Protection Regulation (GDPR) provides everyone in our organisation with a solid foundation for ensuring a high standard when handling data. As far as it is practically possible, all MAKEEN Energy locations and employees around the world therefore strive to comply with the principles relating to processing data as described in GDPR's article 5 while also taking account of the national laws in the countries where we operate.

To keep our operations running and to meet legal obligations, we need to store certain types of personal data for various purposes and periods of time. It can, for some purposes, also be necessary to let trusted external processors, such as service providers or clouds services, handle the data. However, we are always responsible for treating the personal data we collect in compliance with this policy, whether the data is handled in-house or by external parties.

In any case, we only collect the data we need, and we only keep it as long as it is necessary. Employees, customers and other stakeholders all have some basic rights concerning their personal data. These include the right to ask for information to be corrected, the right to withdraw consent and the right to be forgotten. You can always gain access to the data we hold by writing to our Data Protection Officer, Mr Joachim Laursen. He will endeavour to respond to such requests as soon as possible and within the provisions of the GDPR.